A professional Atlanta moving crew should walk into your home with a full set of protective gear. Here's what to expect and what to document yourself.
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Yes — always. A 30-second walkthrough video on your phone, plus close-up photos of any pre-existing scratches, dents, or wear on high-value pieces, is the single best protection you have if you ever need to file a damage claim. Time-stamped phone media is accepted by every reputable mover and by insurance carriers. Bears Moving Co.
also walks the home with you at pickup and notes existing condition on the inventory sheet — but your own photos are still smart, and we recommend them.
A professional Atlanta crew arrives with floor runners (neoprene or carpet runners for hardwoods, ram board for hard runs), door-jamb pads, banister covers, and corner protectors. These go down before any furniture moves. For tight stairwells, we add wall padding. If you have unusually delicate flooring (newly refinished hardwood, polished concrete, original heart pine), tell us at quote time and we'll bring extra protection.
The mark of a real mover is that you can't tell we were there once the truck pulls away.
Every licensed Georgia household-goods carrier includes released-value protection by default, which pays a fixed amount per pound per article — it is basic coverage, not replacement value. Full-value protection, where the mover repairs, replaces, or pays the current value of a damaged item, is available for an added premium and is worth it if you are moving high-value furniture, art, or electronics.
Ask any Atlanta mover to show both options in writing before you sign, and confirm what deductible applies.
Tell the crew lead before they leave and note it on the paperwork, then photograph the item and the packing it came out of. File the claim in writing with the mover as soon as possible; Georgia intrastate carriers work under a filed tariff that sets the claim window, and interstate moves fall under FMCSA rules that allow up to nine months to file.
A legitimate carrier will acknowledge the claim, inspect or accept photos, and offer repair, replacement, or payment based on the valuation you selected.
Upholstered pieces and mattresses get plastic covers, wood gets blankets and shrink wrap, and electronics ride in boxes rather than under a blanket. When rain starts mid-load, the crew shifts to interior prep, lays extra runners, and shuttles items in covered batches rather than racing.
In heat, we start early, keep the truck doors staged to limit heat soak, and avoid leaving candles, vinyl records, or sensitive electronics in a closed trailer during a long lunch break.