Question 1

Do I need to be present the entire time movers are at my home?

Accepted Answer

You don't have to be there for every minute, but someone authorized should be on-site at the start (to walk through the home with the crew lead and sign the bill of lading) and at the end (to do a final walkthrough and approve payment). For the middle of the move, many customers run errands, pick up keys, or pick up kids — that's fine. If you can't be there at all, you can designate a trusted adult in writing. We won't load or unload an empty house without an authorized representative.

Question 2

Can I ask movers to rearrange furniture in the new home after unloading?

Accepted Answer

Yes — and we expect it. Most customers don't know exactly where the couch goes until they see it in the room. The crew will place every large item in the room you indicate at unload, and we'll move it once more (sometimes twice) to get the layout right while we're still on the clock. The only thing we ask is that you make the rearrangement call before we pull the floor runners and pack the truck — once we're packed up to leave, coming back for a rearrange becomes a separate trip.

Question 3

What happens if the moving truck breaks down mid-move?

Accepted Answer

It's rare on a well-maintained fleet, but every legitimate Atlanta moving company should have a contingency plan. At Bears Moving Co., we maintain backup trucks at our facility, and any active job that loses a truck is rerouted to the next available vehicle the same day — usually within an hour. Your hourly clock pauses during any mechanical delay, you're not charged for the downtime, and our cargo insurance covers your belongings the entire time they're in our care. Ask any company you're considering hiring what their backup plan is.