Move day questions tend to come up the night before — here are the ones we hear most.
Call us: (404) 514-4814 · Mon–Sat, 8am–6pm · Licensed GA HHG #9320 · BBB A+
You don't have to be there for every minute, but someone authorized should be on-site at the start (to walk through the home with the crew lead and sign the bill of lading) and at the end (to do a final walkthrough and approve payment). For the middle of the move, many customers run errands, pick up keys, or pick up kids — that's fine.
If you can't be there at all, you can designate a trusted adult in writing. We won't load or unload an empty house without an authorized representative.
Yes — and we expect it. Most customers don't know exactly where the couch goes until they see it in the room. The crew will place every large item in the room you indicate at unload, and we'll move it once more (sometimes twice) to get the layout right while we're still on the clock.
The only thing we ask is that you make the rearrangement call before we pull the floor runners and pack the truck — once we're packed up to leave, coming back for a rearrange becomes a separate trip.
It's rare on a well-maintained fleet, but every legitimate Atlanta moving company should have a contingency plan. , we maintain backup trucks at our facility, and any active job that loses a truck is rerouted to the next available vehicle the same day — usually within an hour.
Your hourly clock pauses during any mechanical delay, you're not charged for the downtime, and our cargo insurance covers your belongings the entire time they're in our care. Ask any company you're considering hiring what their backup plan is.
Crew size is set by volume and access, not by preference. A studio or small one-bedroom usually gets two movers, a two-bedroom apartment or small home gets three, and a three-bedroom home or any job with stairs at both ends generally gets three to four.
Adding a mover raises the hourly rate but almost always lowers the total, because the truck and the elevator are the bottleneck and a larger crew keeps both moving continuously.
We accept major credit cards, debit, and cash, and payment is collected at the end of the job after the final walkthrough — not up front. We do not require a large non-refundable deposit to hold a date.
Paying by card on any move is smart consumer practice regardless of who you hire, because it gives you a dispute path if a company tries to change the agreed terms after loading.
The crew can work around unfinished packing, but you are paying hourly for movers to do boxing that you could have finished the night before. We do not offer packing services, so anything unfinished is time on the clock — give yourself an extra day rather than counting on the crew to box it.
The worst outcome is a crew standing by while a kitchen gets emptied — that is the most common reason a job runs past the estimated range.