29. What To Do If Something Gets Broken — How to File a Moving Claim
Even with careful movers and good packing, damage can happen. A heavy dresser clips a doorframe. A box marked "fragile" gets stacked under something heavy. When it does, knowing exactly what steps to take — and how quickly to take them — makes the difference between a resolved claim and a frustrating dead end.
The single most important thing you can do is document damage before the moving crew leaves your destination. Walk through every room and inspect items as they are placed. If you notice damage — a cracked screen, a broken leg, a dented appliance — photograph it immediately with your phone. Note the item, the nature of the damage, and ideally the time.
On your Bill of Lading or delivery receipt, note the damage in writing before you sign. Write something specific, like "dining table leg cracked upon delivery" rather than just "damage noted." Your signature without a notation can be used to argue that items were received in good condition.
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